We believe that services are the key to the successful deployment and utilization of technology. For this reason Software Group (SG) is here to provide a variety of services which can either complement our products, or be offered independently.
Software Group provides support to other IT companies that wish to outsource certain activities. The services available include:
- Software Development - Working on specific development projects as agreed with the software supplier. This may include design or development of certain stand alone modules or components of a larger system.
- Quality Assurance – Our Quality Assurance specialists can provide complete QA services, from formulating development standards through to automated testing of applications.
- Software Implementation - Partners may wish to outsource implementation of their products so that they can focus on development. A team of implementation specialists is available to carry out such projects.
- Software Support - Some IT companies prefer to use a third party support partner to handle clients’ day to day support needs. Our helpdesk and issue tracking system, along with our team of customer service representatives are able to provide excellence in a wide range of IT support services.
- Data warehousing and reports - Our database experts are available to assist with a wide range of reporting needs, from building a complex data warehouse to development of reports from an existing database.
- A software company decides to outsource part of the development for their product or project. Software Group can build, implement and support this application, working closely with the partner and the client throughout the whole project.
- A software company decides to outsource the quality assurance of a software product or project. Our specialists can organize a one-time or permanent team to provide high quality regression testing, load testing, usability evaluations and ensure that a product is built to specification.
- A software company decides to outsource the support of a particular product. Software Group can organize the help desk and development team to perform level 1,2 & 3 support.