SMS Alerts and Inquiries (or SMS Banking) is a mobile technology that gives an opportunity for companies (financial institutions, retailers, etc.) to communicate with their customers easily at a very low cost.
Software Group (SG) SMS Alerts and Inquiries Solution has the following benefits:
- Supports both push and pull messages; on demand and campaign based activities;
- In-built scheduler to define the frequency of the SMS as either a once off or recurring at a predefined period,
- Fully integrated with the main system (CRM, MIS, CBS) to retrieve/send data;
- Automatic determination of recipients against preset business rules - i.e. all customers who did not transact in the last 3 months;
- Message template definitions with data extracted directly from the MIS / CRM as tags which can be inserted into the SMS message;
SG SMS Alerts and Inquiries Solution will help you to:
- Communicate effectively with your customers, sending them automatic:
- Notifications / Reminders
- New campaigns info
- Decrease late payments using automatic SMS reminders;
Increase customer satisfaction providing option for 24 hours customer informational requests (using short or predefined numbers).